This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services or related websites and services.

This Privacy Policy does not apply to the practices of third parties that are not owned or controlled by us, or any services provided by third parties.

1. What information we collect

In order for us to process your order, you will need to provide us with certain information. This includes your name, email address, mailing address, payment information, and details of the product you are ordering. You also have the option to provide us with other personal information (for example, for a wholesale or commission partnership) when you contact us directly.

2. Why we need your information and how we use it

We rely on a number of legal bases to collect, use, and share your information. Specifically:

• as we need your information to provide our services, such as to process your order, resolve disputes, or provide customer support; 
• if you have given your explicit consent (which you can withdraw at any time), for example by signing up for our newsletter distribution list;
• if it is necessary to comply with a legal obligation or court order, or in connection with legal claims, such as the need to retain information about your purchases due to tax legislation; and 
• as necessary for the purposes of our legitimate interests – unless those legitimate interests are overridden by your rights or interests – such as to provide and improve our Services. We use your information to provide the services you have requested from us and in our legitimate interest to improve our services.
  

3. Sharing and Disclosure of Information

Customer data is important to our business. We only share your personal data for certain reasons and in very specific circumstances, as follows:

• Service providers: We use certain trusted third-party service providers to perform our store tasks and provide services, such as parcel services. We share your personal information with these third-party service providers, but only to the extent necessary to perform those services.
• Business Transfers: If we sell our business or merge with another, we may disclose your information as part of that transaction to the extent permitted by law.
• Compliance with laws: We may collect, use, preserve, and share your information when we believe in good faith that doing so is appropriate and necessary to: a) Respond to legal process or regulatory requests; b) enforce our agreements, terms, and policies; c) prevent, investigate and remedy fraud and other illegal activities, security or technical problems, or d) Protect the rights, property, and safety of our customers or others.
  

4.  Data retention

We will only retain your personal information for as long as necessary to provide our services and as described in our Privacy Policy. However, we may need to retain this information in order to comply with legal obligations and regulations, resolve disputes, and enforce our agreements. In general, we keep your data for the following period: 4 years.

5.  Information about cookies

(1) We use cookies to optimise our website. These are small text files that are stored in your computer’s RAM. These cookies are deleted after the browser is closed. Other cookies remain on your computer (long-term cookies) and recognize it the next time you visit. This allows us to give you better access to our site.

(2) You can prevent the storage of cookies by selecting “Block cookies” in your browser settings. However, this may result in a functional restriction of our offers.

6.Social  plugins from Facebook

We use social plugins from facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The plugins can be recognized by the Facebook logo or the addition “Facebook Social Plugin”. For example, if you click on the “Like” button or make a comment, the corresponding information will be transmitted directly from your browser to Facebook and stored there. Facebook also makes your preferences public for your Facebook friends. If you are logged in to Facebook, Facebook can assign the access to our page directly to your Facebook account. Even if you are not logged in or do not have a Facebook account, your browser transmits information (e.g. which website you have accessed, your IP address) that is stored by Facebook. For details on how Facebook handles your personal data and your rights in this regard, please refer to Facebook’s privacy policy: https://www.facebook.com/policy.php. If you do not want Facebook to associate the data collected about you via our websites with your Facebook account, you must log out of Facebook before visiting our websites.

7.Your  rights

If you reside in certain regions, including the EU, you have a number of rights in relation to your personal data. Some of these rights apply generally and others only in certain cases. These rights are described below:

Access:
You may have the right to obtain access to and a copy of the personal information we hold about you by contacting us using the contact information below.

Modification, restriction, deletion:
You may also have the right to change your personal information, limit our use of that information, or delete it. Except in exceptional circumstances (such as where we need to retain data for legal reasons), we will generally delete your personal data upon request.

Contradiction:
You can object to this, 1. that we process some of your data in relation to our legitimate interests, and 2. That you receive marketing messages from us after you have given your explicit consent to do so. In such cases, we will delete your personal data unless we can demonstrate compelling legitimate grounds for its continued use or it is required for legal reasons.

Complaint:
If you reside in the EU and wish to raise concerns about the use of your data, without prejudice to any other rights you may have, you have the right to contact your local data protection authority with these concerns.

How to contact me:

For the purposes of the EU General Data Protection Regulation, I, Eilert Rössler, Joya Jewels, am the data controller for your personal data. If you have any questions or concerns, you can contact me at info@joyajewels.com. Alternatively, you can write to me at the following address:

Eilert Rössler, Joya Jewels
Old Town 7
34212 Melsungen